PBX/VOIP PHONE SYSTEM

PBX FEATURES

• Allows agent to call customers in succession from a database through a web-based screen.
• Displays a script for the agent read fields such as name, address, etc.
• Capacity to establish a complete campaign. to automatically dial and send live calls to available agents
• Predictively dials in a campaign with an adaptive dialing algorithm
• Dials in a single campaign through multiple PBXs dialer, or multiple campaigns in a single dialer
• Transfer calls with customer data to a closer/verifier
• Opens a personalized web page with call user data, by campaign, by group or by list
• Automatically marks campaigns to start with a simple IVR and then direct to Agent
• Transmits dialing to customers with a prerecorded message
• Parks customer with personalized music per campaign

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• Allows agent to call customers in succession from a ystem-wide and campaign DNC lists that can be optionally activated by campaign
• All calls are logged and call statuses they have recorded as well as agent time breaks.
• Load balancing of calls across multiple servers Asterisk inbound or outbound possible
• Balance logon phone the agent and failover multiple PBX servers
• Several reports in real-time and available summary
• Screens display campaigns in real-time
• Conferences third (with DTMF macros and preset numbers)
• Call Transfer blind
• Conferences third-party delivery agent
• Music personalized waiting and agent alert sound for incoming calls
• Time estimated waiting place online, queues overflow and various other functions input only.
• Skill-based classification and call routing by incoming group (queues) and campaign
• Queue prioritization by campaign and incoming group.
• Queue Single Agent Call
• Ability to set user levels and permissions for certain functions and campaigns

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• Sends a missed call to a voicemail, queue, or extension per campaign if no agent is available
• Configures the Outgoing Caller ID by Campaign or by List
• Capable to take incoming calls by gathering CallerID
• Functions as an ACD for incoming and border / close check calls
• Allows agent to take incoming and outgoing calls in one session (combined)
• Starts and stops recording an agent calls in any time
• Records automatically all calls
• Calls manually or automatically two other numbers of customers for the same potential client
• Dials automatically alternate numbers unlimited per customer until you get a response
• Schedules a callback to a customer with a specific agent.
• Dials manually with preview drivers before dialing

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• i-function web-based agent Mult API that allows the Control of agent sessions, including click-to-mark off the agent screen
• Lead import API Web.
• Utilities Data Export Web-based
• Administration DID phone and provider backbone of the operator through the web interface
• Handling incoming mail through the web screen agent
• Application Web Agent is available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Traditional Chinese, and Japanese.
• The administration web pages are available in English, Spanish, Greek, German, Italian, French and Brazilian Portuguese.

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• Agents can log in from anywhere with just a phone, web browser, and Internet connection
• Faster and hang up and assign disposition call at the touch of a key ( hotkeys)
• Signs up time by campaign agent
• Add provisions calls per campaign
• Uses SQL databases customized dialing campaigns
• Recycling specifications call by state, at a specified interval without resetting a list.
• Dialing with custom time zone restrictions, including by state and day of the week
• Dialing with answering machine detection, also playing a message for AM calls
• Multiple campaigns and contact lists possible
• Drop timer option with safety message for FTC compliance
• A variable percentage of drop calls when dialing predictively for FTC compliance